FAQ

How can I place an order?
Select your desired size, color, and add the items to your cart. When ready, go to checkout, enter your shipping details, and complete your payment.
What payment methods do you accept?
We accept card payments and cash on delivery.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information and ensure a secure checkout experience.

Where do you ship to?
We offer domestic shipping throughout Egypt.
How long does shipping take?
Orders are typically delivered within 2–4 business days.

What is your return policy?
We accept returns within 14 days of delivery for a refund or store credit. Items must be in their original condition, with tags attached and in original packaging.
How do I initiate a return?
Contact our customer service team with your order number, and we’ll guide you through the process.
Can I exchange an item?
Yes, we offer exchanges for items of different sizes or colors, within 14 days of delivery, provided they are available.

How can I find my size?
Use our size guide on each product page, which includes detailed measurements to help you find your best fit.
Are your clothes true to size?
Our clothing generally fits true to size, but please refer to our size guide for specific measurements and recommendations.
What materials are used in your clothing?
Each product page lists the materials and fabric care instructions to help you choose the best option and take care of your new items.

Do I need an account to place an order?
No, you can complete your purchase as a guest. However, creating an account provides access to your order history and faster checkout on future purchases.

How can I contact customer support?
You can reach us by email at Alfaknitt@gmail.com or by phone at +201150080067. We strive to respond within 24 hours.
What if I have a problem with my order?
If you have an issue with your order, please get in touch with us as soon as possible, and we’ll work to resolve it quickly.